Terms of Service

§1.0Central thesis

Owa’w is built to enable real meetings at real events, not to retain you in the application. The Service opens during a defined window around an Event and closes at its end. These Terms describe the rules of a Service designed around this principle.

§1.1Parties to the contract

These Terms of Service ("Terms") govern your use of Owa’w, a meeting service that allows people present at the same event to discover and contact each other within a defined geographic and temporal window. Owa’w is operated by [LEGAL ENTITY — TO BE COMPLETED] (hereinafter "Owa’w," "we," "us," or "our").

By creating an account on Owa’w, you ("you," "your," or "User") accept these Terms in their entirety. If you do not accept these Terms, you must not create an account or use the Service.

§1.2Moment of acceptance

Your acceptance of these Terms is acquired at the moment you check the acceptance box during account creation. This acceptance is explicit, traceable, and stored alongside the version of the Terms accepted, the date, and the technical context of the acceptance.

§1.3Associated contractual documents — hierarchy

These Terms must be read together with our Privacy Policy. The Privacy Policy is an integral part of your contractual relationship with Owa’w.

Hierarchy. In case of contradiction: the Privacy Policy controls on personal data questions; these Terms control on the other contractual obligations; marketing pages, FAQ, social media communications, and support emails never prevail over either.

§1.4Version and updates

The current version of these Terms is [VERSION NUMBER], dated [DATE]. The conditions under which these Terms may be modified are set out in section 9.3.

§3.1Conditions related to the person

Access to the Service is reserved for natural persons meeting all of the following conditions, cumulatively:

• —being eighteen (18) years of age or older at the time of account creation, and remaining so throughout the use of the Service. This minimum age applies uniformly worldwide, regardless of the legal age of majority that may be lower in your jurisdiction. This uniformity is voluntary: it ensures that all Participants in an Event are legally adult by the strictest applicable standard;
• —having the legal capacity to enter into a contract under the law applicable to your country of residence;
• —not being subject to a previous decision to exclude the Service issued by Owa’w;
• —successfully completing the card-name check procedure described in section 4.2.

Owa’w combines the declarative 18+ floor at signup with the card-issuance-age signal received from Stripe during the card-name check (described in §4.2 and in the Privacy Policy §2.2), where Stripe makes that signal available for the User's bank card. Where the signal is not available, the declarative floor remains the operative criterion and a stronger reactive flow applies (priority handling of any report alleging that a User is a minor, in line with §7 below).

We commit to immediately deleting any account we discover to be held by a minor, and to reporting to the competent authorities when the safety of a minor appears compromised.

§3.2Conditions related to the account

You commit to: creating only one account, attached to your real identity. Multiple accounts held by the same person are prohibited and may lead to the deletion of all associated accounts; providing accurate, current, and complete information at the time of account creation, and keeping this information up to date throughout your use of the Service; keeping the credentials (email and password) of your account confidential, and not sharing access with a third party; promptly notifying Owa’w of any unauthorized use of your account or any breach of the security of your credentials; not creating an account on behalf of another person, regardless of the reasons (representation, parental authority, professional mandate).

You remain solely responsible for all activity carried out from your account, except in case of proven account compromise reported promptly.

§3.3Technical conditions

Use of the Service requires: a compatible mobile device (smartphone running an operating system version compatible with the Owa’w mobile application); an internet connection sufficient to download the application and use its features; authorization, granted by you to the operating system of your device, to access geolocation services. This authorization is necessary for the proper functioning of the matching mechanism within the Geographic Perimeter of an Event.

Owa’w cannot guarantee uninterrupted operation of the Service in case of failure of any of these technical conditions external to Owa’w (loss of internet connection, refusal of geolocation, incompatible operating system, etc.).

§3.4Reasoned refusal or termination by Owa’w

Owa’w may refuse account creation where: the card-name check fails; there are objective indicators of a previous exclusion (e.g. matching trace under §6.7 of the Privacy Policy); or the application would breach these Terms. Owa’w may suspend an account during an investigation, in case of a credible signal of breach. Owa’w may permanently delete an account in case of proven breach of these Terms, or in the cases described in section 7.

Reasoned refusal and internal appeal. Any refusal of account creation, suspension, or permanent deletion is notified to the applicant or User with a statement of reasons (a clear description of the basis), except where applicable law prohibits such disclosure (notably anti-money-laundering or anti-fraud obligations, or where disclosure would compromise the safety of another User or an ongoing investigation). An internal appeal is available by writing to [CONTACT EMAIL — TO BE COMPLETED]. Appeals receive a human review and a substantive written response within thirty (30) days.

Owa’w is not held to any compensation to the User in connection with a reasoned refusal, suspension, or deletion, except in case of fault attributable to Owa’w.

§5.1Common obligations

As a User of Owa’w, you commit to:

• —complying with the laws applicable to your country of residence and to the country where you are physically present at the time of use of the Service;
• —interacting with other Users with respect, in compliance with their personal dignity and physical and psychological integrity;
• —not using the Service to harass, intimidate, threaten, defame, or harm any other User or third party;
• —not engaging in any activity prohibited by section 6 of these Terms;
• —not attempting to circumvent the technical limitations of the Service (in particular: spoofing your geolocation, faking your presence within a Geographic Perimeter, automating actions on the Service, or accessing the Service through unauthorized technical means);
• —immediately reporting any behavior of another User that appears to violate these Terms, using the reporting feature accessible from the Service;
• —not using personal data obtained through the Service for purposes other than those for which it was shared.

§5.2Specific to Participants

As a Participant, you also commit to:

• —joining an Event only if you intend to be physically present at it. The Service is designed for actual physical presence at the Event, not virtual participation or curiosity browsing of Participants without intent to attend;
• —not expressing interest in another Participant for purposes other than initiating a contact related to the context of the Event (commercial solicitation, recruiting for an unrelated activity, etc., are excluded);
• —respecting the response or non-response of another Participant. The absence of reciprocal interest is a complete and sufficient answer, which does not require explanation or justification;
• —not capturing, recording, or distributing the content of conversations held on the Owa’w messaging service without the prior explicit consent of the other party. This obligation persists after the closing of the messaging period defined in 4.4.

§5.3Specific to Organizers

As an Organizer, you also commit to:

• —being effectively the organizer of the Events you submit, or being duly mandated to act on behalf of the actual organizer;
• —providing accurate, complete, and current information about each Event submitted, including the title, description, date, time, location, and category;
• —holding all rights and authorizations necessary for the actual organization of the Event in its declared place (rental contracts, administrative authorizations, licenses, insurance, compliance with local regulations);
• —carrying out the Bidirectional Verification described in 4.3 for each Event submitted, by placing the verification code only on a public page that you actually control;
• —notifying Owa’w of any significant modification of an Event already submitted (date change, location change, cancellation) through the modification interface provided by Owa’w;
• —not using the Service to list fictitious Events, fraudulent Events, or Events whose content, audience, or actual conditions of operation differ significantly from what was declared at submission;
• —ensuring at the Event the safety conditions and respect for the rights of Participants that are reasonably expected from any event organizer, regardless of any feature offered by Owa’w. Owa’w does not relieve the Organizer of any of their own obligations;
• —acknowledging that the public modification log of an Event (Privacy Policy §5.1) is visible to past and future Participants, and behaving accordingly.

§7.1Reporting by Users — process and SLA

A reporting feature is accessible from the Service. It allows any User to flag to Owa’w: a behavior of another User that appears to violate these Terms; content (message, profile element, Event description) that appears to violate these Terms; an Event that appears fictitious, fraudulent, or significantly different from what was declared.

The identity of the reporting User is never disclosed to the reported User.

Triage SLAs. Reports are triaged according to the seriousness of the facts reported. Initial acknowledgment to the reporting User is provided within the following target windows:

• —within 1 hour for serious safety reports concerning physical or sexual integrity (threats, suspicion of physical or sexual assault);
• —within 6 hours for harassment, intimidation, or threats not involving immediate physical danger;
• —within 12 hours for breaches of §6.1 or §6.2 not falling in the categories above;
• —within 24 hours for breaches of §6.3 (attacks on the integrity of the Service) and other reports.

Substantive resolution time depends on the complexity of the case and may exceed these initial windows; Users are kept informed.

Preservation on serious safety report. When a User files a report falling within the 1-hour or 6-hour categories above, or when Owa’w receives a preservation request from a competent authority, the geolocation, messaging, and technical data bearing directly on the facts reported are frozen and excluded from the ordinary deletion schedule, in the conditions provided for in §2.8 last paragraph of the Privacy Policy. This preservation is automatic and does not depend on the outcome of the investigation.

Owa’w may take any measure described in 7.2 based on the elements of investigation, without being held to a particular outcome at the request of the reporting User.

§7.2Measures Owa’w may take

Depending on the seriousness of the facts and the elements of the investigation, Owa’w may take the following measures, in a graduated manner:

1. Written notice to the User concerned, with description of the facts and request for cessation.
2. Temporary suspension of the account, for an investigation period that may extend up to thirty (30) days, with notification to the User concerned.
3. Targeted temporary suspension specific to certain Events or certain features, when the breach concerns a limited scope.
4. Permanent deletion of the account, with notification to the User concerned and indication of the reason for deletion when this disclosure does not compromise the safety of other Users or ongoing investigations.
5. Reporting to the competent authorities, in the cases provided for by applicable law, particularly when the facts reported are likely to constitute a criminal offense.

In case of serious and immediate facts (threat to physical integrity, suspicion of crime against minors, financial fraud caught in the act), Owa’w may proceed with immediate suspension without prior notice, and apply the gradation a posteriori based on the elements of the investigation.

Each measure under steps 2 to 5 is subject to the reasoned-decision and internal-appeal mechanism described in §3.4.

§7.3Right of the User to leave the Service

You may at any time and without justification: log out of your account; temporarily deactivate your account, which suspends the visibility of your profile to other Users without permanently deleting your data; permanently delete your account, by initiating the deletion procedure from your account settings.

Permanent deletion is effective within a maximum of 30 days from the request, in accordance with applicable data protection law. The conditions of this deletion are detailed in our Privacy Policy.

You may also request, at any time, a complete export of your personal data, in a machine-readable format, in accordance with the rights granted to you by applicable law.

§7.4Consequences of exclusion or deletion

Whether the deletion is at the initiative of Owa’w (exclusion) or at the initiative of the User (voluntary departure), the consequences are as follows: the personal information of the User is permanently erased within the time periods provided for in the Privacy Policy; as an Organizer, past Events you organized remain visible on Owa’w in anonymized form, because Participants have a right of access to the history of Events they attended; as a Participant, your past presences at Events are not deleted from the aggregated statistics of these Events, but no identifying data of you is retained; messages exchanged during a Match are erased on the closing of the messaging defined in 4.4, regardless of the status of your account; in case of exclusion for serious breach (cases listed in 6.1 and 6.2), Owa’w may retain a minimum trace (limited to the technical identifiers and the reason for exclusion) for the purpose of preventing the creation of a new account by the same person. This retention is capped at five (5) years per §6.7 of the Privacy Policy.

In case of exclusion, the creation of a new account by the same person, by any technical means, constitutes a new breach of these Terms.

§9.1Applicable law

These Terms are governed by [APPLICABLE LAW — TO BE DETERMINED WITH LEGAL COUNSEL], without prejudice to the rights that mandatory law of your country of residence grants you as a consumer.

For Users residing in the European Union, the rules protective of European consumers continue to apply, regardless of the law designated above. Owa’w does not seek to limit these rights.

For Users residing outside the European Union, the mandatory law of your country of residence may also apply, in the cases provided for by your national law.

§9.2Dispute resolution

In the event of a dispute related to these Terms or to your use of the Service, we commit, before any judicial action, to seek an amicable resolution in good faith. You may contact us by email at [CONTACT EMAIL — TO BE COMPLETED] to initiate this exchange.

If no amicable resolution can be found within sixty (60) days from the first written contact, the dispute may be submitted to the competent court.

For Users residing in the European Union, you also have access to the online dispute resolution platform of the European Commission, accessible at https://ec.europa.eu/consumers/odr.

The competent jurisdiction is [JURISDICTION — TO BE DETERMINED WITH LEGAL COUNSEL], without prejudice to your right, as a consumer, to bring the dispute before the courts of your country of residence, as recognized by mandatory law.

§9.3Modification of these Terms

Owa’w reserves the right to modify these Terms, in particular to adapt them to evolutions of the Service, of the law, or to feedback received from Users.

Substantial modifications. A modification is substantial when it concerns one or more of the following points (this list is illustrative, not exhaustive): the conditions of access to the Service (section 3); the description of what the Service does or does not do (section 4); the User obligations (section 5); the list of prohibited behaviors (section 6); the suspension, deletion, and reporting mechanics (section 7); the limitations of liability (section 8); the applicable law or jurisdiction (this section 9.1, 9.2); the price of the Service, if and when a paid offering is introduced; the addition of a new processing purpose or a new subprocessor not previously disclosed (cross-reference: Privacy Policy §1.5).

Notice and affirmative re-acceptance. Substantial modifications are notified to active Users at least thirty (30) days before they take effect, by an email sent to the registered address and by a notification visible during connection to the Service. The notification states clearly that the modification is substantial, summarizes the changes in plain language, and provides a direct link to the new full version. The modification takes effect only after you have given affirmative re-acceptance (a positive action — clicking an "I accept" button or equivalent — after the 30-day period). Continued passive use of the Service is not sufficient to bind you to substantial modifications.

If you refuse a substantial modification, you have the right to delete your account before the entry into force of the new version, with no compensation owed by Owa’w. Your data will be erased under the conditions of the Privacy Policy.

Minor modifications. Modifications that consist exclusively of corrections of clerical errors or formatting changes — without any change to the substance, scope, or interpretation of the Terms — may be applied without prior notification. The complete history of modifications is accessible from the legal pages of the Service.

For the avoidance of doubt, "minor modifications" does not include rewordings whose effect changes the meaning of a clause, nor "clarifications" that narrow or broaden a User's rights or obligations. Such changes are substantial and follow the affirmative re-acceptance procedure above.

§9.4Assignment in case of corporate operation

In the event of a corporate operation affecting Owa’w (sale, merger, acquisition, asset transfer, judicial reorganization, or judicial liquidation), these Terms — and your User account — may be assigned to the acquiring or surviving entity, exclusively for the continuation of the Service under the same conditions of protection.

Owa’w will inform you of such an operation and the identity of the acquiring entity, in advance whenever possible. At any time before the effective date of the operation, you may delete your account under §7.3, in which case your data will be erased per the Privacy Policy. The corresponding data-protection provision is set out in §5.4 of the Privacy Policy.

§9.5Severability

If a clause of these Terms were to be declared null, unwritten, or unenforceable by a competent court, the other clauses would remain in force. The clause concerned would, where possible, be replaced by a valid clause expressing the closest intent to the original clause, in compliance with the applicable law.

No tolerance or non-application of a clause by Owa’w may be interpreted as a waiver of that clause.