Frequently asked questions
These are the questions organizers ask us most often, grouped into three sections — how the platform works, how trust is enforced, and what it takes to get started. If your question is not here, our For-Organizers page covers the operational detail in depth, and our legal pages cover the contractual and privacy commitments. For anything else, talk to us directly.
How Owa’w works
Does Owa’w replace my ticketing platform?
No. Your event lives where it already does — Bizouk, Shotgun, Eventbrite, your own website. Owa’w doesn't sell tickets, doesn't process payments, doesn't handle communication. We add a layer of in-situ connection, available only during your event.
Is Owa’w compatible with my ticketing platform?
Yes, with all of them. Owa’w doesn't connect to your ticketing platform via integration — it uses the public page of your event (a Bizouk page, a Shotgun page, an Eventbrite event, etc.) as a reference and as a verification surface. As long as your event has a public page where you can edit the textual content (description, caption), Owa’w works with it. No SDK, no API connection, no plugin.
How do my guests install the app?
Your guests install the Owa’w mobile app (iOS or Android) on their own — there is no installation step you need to manage. To make discovery easier, we provide you with optional communication material (a short text, a QR code, a link) that you can include in your event communications. But this is optional: any guest who simply has the Owa’w app installed and is physically present at your event during the matching window will be eligible to discover other guests, with no further action required from you.
How is Owa’w different from a regular dating app?
Owa’w only works inside the perimeter of a real event, during the time the event lasts. There is no profile to scroll, no swipe, no algorithm trying to predict who you should meet. Outside of an event, Owa’w is inactive. This is a structural choice: connections happen in-situ, between people who chose to be in the same place at the same time, or they don't happen at all. From your perspective as an organizer, this means Owa’w doesn't compete with your event for your guests' attention — it activates because of it.
Trust, safety, and your control
How do you guarantee safety?
Three layers. Identity verification through Stripe Setup Intent at signup. Ownership verification through a unique code placed on your official page. Adaptive moderation that escalates manual review when needed. None of this prevents every problem, but it makes your event harder to associate with bad actors.
Can my event be refused?
Yes. Owa’w refuses events that explicitly target minors (our platform is 18+) and content illegal under applicable law. Some events go through manual review when signals require it. The vast majority of legitimate events are published automatically.
Is Owa’w available in my country?
Yes, wherever you can host an event with an online presence — a ticketing page, an Instagram post, an official website. Owa’w doesn't depend on country-specific identity services or business registration databases. If your event exists publicly, Owa’w can serve it.
What happens if one of my guests reports inappropriate behavior?
Reports filed during the event are handled by our moderation team according to the same SLA windows as event submissions. A serious report (harassment, threats) is escalated within minutes; less urgent ones are processed within hours. The reported person can be suspended from the event, and from the platform if the case warrants it. As the organizer, you are not personally in charge of moderation — but you can consult the report history of any event you organized, after the fact, on your dashboard.
Is my data, or my guests' data, used for advertising or resold?
No. Owa’w does not sell, rent, or share personal data with advertisers. We do not run targeted advertising on the platform. Identity verification data collected through Stripe is held by Stripe, not stored on Owa’w servers. The data we do hold is used to run the service, moderate the platform, and meet our legal obligations — nothing else. Our complete data handling is documented in our privacy policy.
What happens to my past events if Owa’w shuts down?
Owa’w is built to last, but the question deserves a real answer. Past events on Owa’w are records of moments that already happened — they do not depend on the platform running to remain meaningful. If Owa’w were to shut down, organizers would be notified well in advance, given the means to export the history of their events in a machine-readable format, and given a reasonable window to do so. Personal data would be deleted in accordance with applicable law. None of this is a near-term scenario, but the commitment is built into how we handle data from day one.
My event spans multiple days or multiple locations. How does this work?
A multi-day event at a single location can be submitted as a single Owa’w event, with the matching window spanning the entire duration. A multi-location event (a festival across several venues, for example) is submitted as several Owa’w events, one per location, all attached to the same organizer account. This keeps the geographic perimeter of each session accurate to the actual venue, and avoids creating an artificial perimeter that wouldn't reflect physical reality.
Getting started
How much does Owa’w cost?
Owa’w is free for organizers during our initial phase. We're focused on building the platform and proving its value. A pricing model will be announced once Owa’w is established, and existing organizers will have full visibility before any change.
How long before my event goes live?
In the most common case — your verification is complete, your URL is recognized, no signal triggers manual review — your event is published automatically within minutes. When manual review is required, the wait depends on the proximity of your event: up to 24 hours if your event is more than seven days away, down to 1 hour if your event is on the same day. You always see the current status of your event on your dashboard.
And if I need to modify my event after publication?
Most modifications are accepted without friction — description, image, contact information, organizer display name. Date, time, or location changes are accepted within reasonable bounds (date moved by less than 24 hours, location moved by less than 500 meters cumulatively, before the matching window opens), with automatic notification of registered participants and one-click unsubscription. More substantial changes (event title, primary category, public URL) go through a brief manual review. After T-30 minutes from the event start, modifications are frozen — the only option is to fully retract the event.
How do I delete my account if I want to leave?
From your account settings, in one click. We process the deletion request within 30 days, in compliance with applicable data protection law. Past events you organized remain visible on Owa’w (anonymized: your name is replaced by a generic identifier), because participants have a right to access the history of events they attended. All your personal information — name, email, identity verification data, communication history — is permanently erased. You can also request a complete export of your data before deletion, in a machine-readable format.
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